How can we help
Contact us
New NHS patients
We are currently unable to accept new NHS patients.
Emergency dental care
If you are experiencing acute dental pain or facial swelling, please call our reception team on 01872 241955. Our lines open at 8:30am Monday to Friday, and we reserve appointments each day for urgent care. Reception will complete a telephone triage form and may seek advice from a dental clinician. Please contact us before 10:30am where possible. For non-urgent dental concerns, appointments are available Monday to Friday. Please tell reception if you are able to take a cancellation and would like an earlier appointment. Weekends: Call 01872 241955. Our recorded message will provide the number for the private on-call dentist, who may be based at another dental practice in Cornwall.If you need urgent NHS dental care and cannot access your regular dentist, call Smile Together on 0333 405 0290, Monday to Friday, 8:30am–5pm. Outside these hours, call NHS 111 or use NHS 111 online.
Accessibility and alternative arrangements
Our practice is on the first floor. The building entrance is step-free and a lift provides step-free access directly to the surgery. Doorways are suitable for wheelchair users, and an accessible toilet is available. Parking: There is no on-site parking. The nearest options are Garras Wharf car park and the M&S car park. Limited on-street disabled parking bays are also available in the city centre.- Step-free access throughout via the lift
- Accessible toilet
- Hearing loop for patients with hearing impairments
- Written communication where required
- Companions and interpreters are welcome
- Additional time for patients who feel anxious or need extra support
If you use a wheelchair or have specific accessibility needs, please call 01872 241955 before your visit so we can make the appropriate arrangements.
Urgent and non-urgent appointment costs
If you have had a dental examination with us within the last two years, an urgent or non-urgent assessment starts from £80. For patients on a membership plan, the assessment is included in the plan. Temporary treatment may be provided to manage dental pain. Additional costs may apply depending on the treatment required, and your dentist will explain any recommendations and costs clearly.
Your feedback matters
We value your feedback. If you are dissatisfied with any aspect of your care or our service, please let us know so we can help. Charlotte Sims is our Complaints Manager and will be your personal contact. You can write to The Treatment Centre, 1st Floor, Tinner’s Court, Back Quay, Truro, TR1 2LL; call 01872 241955; or email charlotte@thetreatmentcentre.co.uk. We aim to resolve complaints promptly, courteously and fairly, with strict regard for confidentiality. Raising a concern will never result in unfair treatment, and your feedback helps us improve our care. Read our Practice Complaints ProcedureIndependent patient feedback
What our patients say.
Recent feedback from patients of The Treatment Centre, updated automatically through Working Feedback.