Urgent private dental care in Truro
Dental problem? Call us first.
Pain, swelling, a broken tooth or a lost restoration can be upsetting. Our reception team will ask a few focused questions, check the earliest suitable appointment and explain which assessment fee applies before you book.
For urgent dental symptoms, please telephone us by 10:30am where possible. Calling early gives you the best chance of a same-day appointment, although availability cannot be guaranteed. If the reserved urgent slot has not been booked by 10:30am, reception may release it for routine care.
01872 241955Monday–Thursday 8:30–16:30 · Friday 8:30–16:00
Three clear fee routes
What will the assessment cost?
Urgent assessment
£120Paid in full when booking- Immediate problem assessed
- Recommended next steps explained
- X-rays and other investigations charged separately
- Any treatment charged separately
Urgent assessment
£80- Immediate problem assessed
- Recommended next steps explained
- X-rays and other investigations charged separately
- Any treatment charged separately
Urgent assessment
IncludedPart of your Plan benefits- Necessary small-film dental X-rays included
- OPG and CBCT scans charged separately
- Treatment charged separately
- 10% off eligible general treatments
- Worldwide assistance may be available when away from home, subject to Scheme rules
For patients with an active Practice Plan
The urgent assessment and any clinically necessary small-film X-rays are included. OPG or CBCT imaging and treatment are charged separately. When away from home, including abroad, members may be eligible to request assistance from the Worldwide Dental Emergency Assistance Scheme following a dental emergency or trauma. The Scheme is discretionary and subject to its rules, limits and exclusions.Please note: if you have not attended the practice for more than two years, you may be classed as an unregistered patient and the higher £120 assessment fee may apply. Reception will confirm your status before booking. Assessment fees are not treatment deposits and are not deducted from treatment.
The fee is for assessment—not every treatment the tooth may need.
What does that mean?
Your clinician will assess the immediate concern, explain the likely cause and discuss the recommended care. Treatment to relieve symptoms may sometimes be possible during the appointment, depending on the problem, the time available and what is clinically appropriate. A further appointment or additional imaging may sometimes be needed.Tell us what is happening
Reception will ask a few important questions about your symptoms so we can guide you to the right appointment.We check the problem
The clinician will examine the area and take an X-ray or other records if these are needed.We explain your options
We will explain what we have found, what can be done next and the likely costs.We agree the next step
Where possible, we will help relieve the immediate problem or arrange the treatment appointment you need.Choose the right help
Should I call the practice or seek emergency medical help?
Call the practice urgently for
- Severe tooth or mouth pain affecting sleep or daily activities
- A painful or increasing dental swelling
- A broken, loose or knocked-out adult tooth
- Bleeding or severe pain after a recent extraction
- A lost filling, crown, bridge, veneer or denture causing concern
- An ulcer, lump or patch that has not healed or is getting worse
Call 999 or attend A&E for
- Severe swelling affecting breathing, swallowing or the eye
- Heavy bleeding from the mouth that will not stop
- A serious injury to the face or jaw
- A head or facial injury with loss of consciousness, vomiting or double vision
When to contact us
Call early so we can help you find the right route.
Please telephone before 10:30am where possible. We reserve an urgent appointment on weekdays, but same-day availability cannot be guaranteed. If the reserved slot has not been booked by 10:30am, reception may release it for routine care.Monday–Thursday8:30am–4:30pm
Friday8:30am–4:00pm
Please do not use the routine online portal for an urgent dental problem. Telephone triage helps us understand the symptoms and avoid directing you to the wrong appointment.
Questions answered
Emergency dental FAQs.
Do you offer same-day emergency appointments?
We reserve an urgent appointment on weekdays, but same-day availability cannot be guaranteed. Please telephone before 10:30am where possible so the team can complete the urgent-call screen and check the most appropriate availability.Why should I call by 10:30am?
Calling before 10:30am gives the team the best chance to offer the reserved weekday urgent slot. If it has not been booked by then, reception may release it for routine care. Same-day availability cannot be guaranteed.Will my tooth be treated during the assessment?
Sometimes. The first priority is to assess the problem safely and explain the options. Treatment may be possible if it is clinically appropriate and there is sufficient time, but further imaging or another appointment may be required.Why are X-rays and treatment charged separately?
The assessment fee covers assessment of and advice about the urgent dental problem. Different problems require different investigations and treatment, so these are charged according to what is actually needed. The clinician will discuss costs before proceeding wherever possible.What is included for Practice Plan patients?
Your urgent assessment and clinically necessary small-film dental X-rays are included. OPG and CBCT scans and treatment are charged separately. When away from home, including abroad, members may be eligible to request assistance from the Worldwide Dental Emergency Assistance Scheme following a dental emergency or trauma. The Scheme is discretionary and subject to its rules, limits and exclusions. Practice Plan information.When might I be classed as unregistered?
If you are not currently registered for ongoing care—or have not attended the practice for more than two years—you may be classed as an unregistered patient and the higher £120 assessment fee may apply. Reception will confirm your status when you call.Can I continue as a patient after my urgent appointment?
Yes—we would be very happy to continue caring for you. If you are new to the practice or no longer registered for ongoing care, the next step is to book a separate new-patient examination. This allows your dentist to assess your overall oral health and plan your continuing care. Learn about becoming a patient.Can I book an emergency appointment online?
Please telephone instead. A conversation allows reception to ask important screening questions and identify the most appropriate appointment. The online portal remains available for routine care.How do I find an NHS dentist or urgent NHS care?
NHS Cornwall no longer operates a central dental waiting list. For routine NHS care, use NHS Find a Dentist to check which practices are accepting NHS patients. If you need urgent NHS dental care and cannot access your regular dentist, call Smile Together on 0333 405 0290. You can also read NHS Cornwall’s dental information and FAQs.What should I do outside opening hours?
For private urgent care, call 01872 241955 for the recorded on-call information. For urgent NHS dental care outside Smile Together’s opening hours, call NHS 111 or use NHS 111 online. Call 999 or attend A&E for serious facial injuries, uncontrollable bleeding or severe swelling affecting breathing, swallowing or the eye. If the concern is not urgent, use our online contact form or email info@thetreatmentcentre.co.uk; we will respond when the practice reopens. Please do not use email or the contact form for urgent symptoms.Related information
Continue with the right care.
Included urgent-care benefitsPractice PlansCompare preventive-care membership and eligible treatment savings.Full price listFees and general dentistryView routine examinations, X-rays and treatment fees.Complex extractionsOral surgeryLearn about carefully planned surgical dental care.Anxious about treatment?Sedation dentistryExplore support for suitable nervous or anxious patients.
Urgent dental concern?