Christmas and New Year opening hours
Monday 25th December – Christmas Day – Closed
Tuesday 26th December – Boxing day – Closed
Wednesday 27th December – 8:30am – 4:30pm
Thursday 28th December – 8:30am – 4:30pm
Friday 29th December – 8:30am – 4:00pm
Monday 1st January 2024 – Closed
Normal opening hours will resume from Tuesday 2nd January 2024.
If you require emergency care over the Christmas period, outside of our working hours, please call the practice on 01872 241955 where information will be provided on how to access emergency care.
If you are a Practice Plan patient and are out of the county and require urgent care, please contact 0808 169 8117 to access emergency care through the practice plan worldwide scheme.
Wishing all our patients a Merry Christmas and happy New Year.
Practice membership plans
If you are interested in joining one of our practice membership plans please us the contact form above or alternatively email or phone our reception team on email@example.com/01872 241955.
Due to our extremely busy phone lines, we kindly request that at this time if you wish to enquire in regards to routine examinations or have a non-urgent dental query to please email firstname.lastname@example.org or phone after 11am when phone lines are quieter.
Keeping our patients up to date with COVID-19 (Coronavirus)
We will continue to prioritise urgent appointments and vulnerable patients.
Our priority remains the safety of our patients and members of staff; the practice has the necessary personal protective equipment (PPE) in place along with high standards of infection control.
Thank you for your continued support throughout this time.
The Treatment Centre
Our regular appointments are scheduled between 08.30-16.30 Monday to Thursday and 08.30-16.00 Friday. Hygienist appointments are available on a Monday, Tuesday, Wednesday and Friday. We reserve the following times for Private Treatment: 16.30-18.00 on a Tuesday and Wednesday. In an emergency, whenever possible, please contact us during normal surgery hours. If you need to be seen the same day, please get in touch before 10.30.
For serious out of hours problems, please ring 01726 627800 for details of the duty dentist who will be happy to advise. This is a service provided by the local Kernow Clinical Commissioning Group (Kernow CCG), who is responsible for commissioning dental services in this area. Further information about local NHS dental services are obtained from the Kernow CCG, Sedgemoor House, Priory Road, St Austell on 0333 405 0290. Alternatively, you can contact NHS Direct on 0845 4647 or online at www.nhsdirect.uk
Online Booking / Sign Up
Online booking New patient sign up
Patient Safety Charter
Our patent safety charter can be downloaded here
We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints, please contact Charlotte Sims on 01872 241955 (or email email@example.com ) who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can download a copy of the procedure here
Patient safety charter can be found here
A copy of our cancellation policy can be found here.
We take patient confidentially extremely seriously at The Treatment Centre and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. We have a strict confidentiality policy, which can be downloaded here
New NHS Patients
We are currently unable to accept new NHS patients. If you would like to join the practice as an NHS patient, please contact 0333 006 3300 to add your name to our waiting list or email AccessDental.Helpline@nhs.net