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Contact us

Our reception team is here to help with appointments and general enquiries. Call us on 01872 241955 or email info@thetreatmentcentre.co.uk.

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Opening Hours: Monday: 8:30am–4:30pm Tuesday: 8:30am–4:30pm Wednesday: 8:30am–4:30pm Thursday: 8:30am–4:30pm Friday: 8:30am–4pm Bank holidays, Saturday and Sunday: Closed Useful Links: Cancellation Policy Patient Safety Charter Confidentiality Policy Privacy Policy Privacy Notice for Children Privacy Notice for Patients Privacy Notice for Staff

Looking for NHS dental care?

We are not currently accepting new NHS patients. NHS Cornwall no longer operates a central dental waiting list.

Read NHS Cornwall’s dental information and FAQs.

Emergency dental care

If you are experiencing acute dental pain or facial swelling, please call our reception team on 01872 241955. Our lines open at 8:30am Monday to Friday, and we reserve appointments each day for urgent care. Reception will complete a telephone triage form and may seek advice from a dental clinician. Please contact us before 10:30am where possible. For non-urgent dental concerns, appointments are available Monday to Friday. Please tell reception if you are able to take a cancellation and would like an earlier appointment. Weekends: Call 01872 241955. Our recorded message will provide the number for the private on-call dentist, who may be based at another dental practice in Cornwall.

Need urgent NHS care instead? If you cannot access your regular dentist, call Smile Together on 0333 405 0290, Monday to Friday, 8:30am–5pm. Outside these hours, call NHS 111 or use NHS 111 online.

Accessibility and alternative arrangements

Our practice is on the first floor. The building entrance is step-free and a lift provides step-free access directly to the surgery. Doorways are suitable for wheelchair users, and an accessible toilet is available. Parking: There is no on-site parking. The nearest options are Garras Wharf car park and the M&S car park. Limited on-street disabled parking bays are also available in the city centre.
  • Step-free access throughout via the lift
  • Accessible toilet
  • Hearing loop for patients with hearing impairments
  • Written communication where required
  • Companions and interpreters are welcome
  • Additional time for patients who feel anxious or need extra support

If you use a wheelchair or have specific accessibility needs, please call 01872 241955 before your visit so we can make the appropriate arrangements.

Urgent and non-urgent appointment costs

If you have had a dental examination with us within the last two years, an urgent or non-urgent assessment starts from £80. For patients on a membership plan, the assessment is included in the plan. Temporary treatment may be provided to manage dental pain. Additional costs may apply depending on the treatment required, and your dentist will explain any recommendations and costs clearly.

Your feedback matters

We value your feedback. If you are dissatisfied with any aspect of your care or our service, please let us know so we can help. Charlotte Sims is our Complaints Manager and will be your personal contact. You can write to The Treatment Centre, 1st Floor, Tinner’s Court, Back Quay, Truro, TR1 2LL; call 01872 241955; or email charlotte@thetreatmentcentre.co.uk. We aim to resolve complaints promptly, courteously and fairly, with strict regard for confidentiality. Raising a concern will never result in unfair treatment, and your feedback helps us improve our care. Read our Practice Complaints Procedure

Google reviews

What our patients say.

Posted on Google Google
Samuel Stephens profile picture
Samuel Stephens
10 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service and fairly priced. Brian was a very knowledgeable guy and made me feel very relaxed
Posted on Google Google
paul clayton profile picture
paul clayton
10 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very modern practice, staff extremely polite and helpful and my treatment was professional and reassuring . Been with the dentist 18 years and would definitely recommend .
Posted on Google Google
Chris Sherin profile picture
Chris Sherin
3 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Brian Needham and his long suffering wife are a great team within the practice. Brian says it like it is and gives a feeling of confidence in his analysis of my dental health.
Posted on Google Google
Barbara Dunford profile picture
Barbara Dunford
3 November 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Pleasant, empathetic staff . Helpful in emergency. Very smart new surgery rooms.
Posted on Google Google
Nigel East profile picture
Nigel East
30 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Hygienist appointment today.I have been a patient at The Treatment Centre for many years. Consistently excellent in all aspects of dental care.
Posted on Google Google
Sally Newman profile picture
Sally Newman
29 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
An emergency appt due to tooth ache, all sorted. Very professional and friendly.
Posted on Google Google
Paige Hazelwood profile picture
Paige Hazelwood
29 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I was seen for an emergency appointment via 111, Dr Edward Janssen was incredibly kind, professional and thorough, making sure all my (many) questions were answered. I have Ménière’s disease, he checked whether I was comfortable reclining in the chair — a gesture of consideration that instantly put me at ease. It didn’t matter this wasn’t my regular practice/dentist, I was taken seriously and my concerns were checked thoroughly. The whole team were lovely, including the friendly reception staff. couldn’t recommend this practice more
Posted on Google Google
Lorraine Crumpler profile picture
Lorraine Crumpler
27 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very pleasant experience as usual and staff very welcoming and treatment was good.
Posted on Google Google
Nick Bailey profile picture
Nick Bailey
26 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency treatment was very welcome and timely involving some root canal work. For short notice this was excellent and a real relief.
Posted on Google Google
Paul Morley profile picture
Paul Morley
22 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Sue is always very caring. She explains everything she does as she goes along. Can’t fault.
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