How can we help
Contact us
We are here to help you with any enquiries or concerns you may have. Don’t hesitate to contact us at your convenience.
Opening Hours:
Monday: 8:30am – 4:30 pm
Tuesday: 8:30am – 6 pm
Wednesday: 8:30am – 4:30 pm
Thursday: 8:30am – 4:30 pm
Friday: 8:30am – 4 pm
Bank Holidays, Saturday & Sunday: Closed
Useful Links:
Cancellation Policy
Patient Safety Charter
Confidentiality Policy
Privacy Policy
Privacy Notice for Children
New NHS Patients
We are currently unable to accept new NHS patients. You can register on the NHS waitlist by contacting 0333 006 3300 or emailing AccessDental.Helpline@nhs.net.
Emergency care
If you are experiencing acute dental pain or facial swelling, please contact our reception team on 01872 241955 for an urgent appointment. Our lines are open from 8:30am Monday to Friday and we have dedicated emergency appointments reserved each day for urgent care. Our receptionists are required to complete a telephone triage form to document your dental concern and it may be necessary to seek advice from a dental clinician prior to booking these appointments. We advise for you to contact us before 10.30am to be triaged.
If you have a dental concern that is not an emergency, we have dedicated slots Monday to Friday which can be secured for non-urgent care. Please also let our reception team know if you are available to take a cancellation and we will be in contact with you should a sooner appointment become available.
Costings
If you have had a dental examination in the last year with us, the cost for either an urgent and a non-urgent appointment is from £80.00, if you are on a membership plan your assessment will be included with your plan. The appointment will include an assessment of your dental concern and temporary treatment may be provided to manage dental pain. There may be additional cost’s depending on the treatment provided and further future treatment could be recommended. The details and costs of your treatment plan will be outlined by your dentist.
Your Feedback Matters
We value your feedback, and if you have been dissatisfied with any aspect of your care or our service, we encourage you to raise your concerns. Charlotte Sims is the Complaints Manager and will be your personal contact to assist you with any complaints. You can send your complaints to The Treatment Centre, 1st Floor, Tinners Court, Back Quay, TR1 2LL call us on 01872 241955 or email the Complaints Manager on charlotte@thetreatmentcentre.co.uk. Our aim is to meet your expectations and to resolve any complaints promptly, courteously, and effectively. All concerns are taken seriously and reviewed thoroughly and fairly, with strict regard for confidentiality. Feedback from complaints helps us to continually improve the quality of our care, and raising a concern will never result in unfair treatment. Our complaints procedure is outlined below, and we are happy to answer any questions you may have about the process.